Refunds and cancellations

How payment, changes and cancellations work for the services you request through the portal. Last updated 13 October 2026.

Before any work starts

A quote request in the portal costs nothing and commits you to nothing. We confirm scope, timing and price with you first. Only then is anything charged.

Cancelling

• Before work begins: cancel for free and anything already paid is refunded in full.
• While work is in progress: you pay for the work completed to that point at the agreed rate, and the rest is refunded.
• After delivery: completed and delivered work is not refundable, but if something is not what we agreed, tell us within 14 days and we will fix it at no cost.

Hourly work

Hourly services are estimated up front. If the scope grows we tell you before the estimate is exceeded, so the final amount is never a surprise.

Taxes and card surcharge

Prices shown in the portal include Hawaiʻi general excise tax. The card surcharge shown applies only when you pay by card; it is refunded with any refund of the underlying amount.

Monthly services

Ongoing monthly marketing services are covered by your services agreement, which sets the notice period for ending them. Months already delivered are not refundable.

How to ask

Message us in the portal or email nakana@moolelomarketing.com. Refunds go back to the original payment method within 10 business days.